Our passion is high-quality pizza ovens and advice that genuinely helps. When in-person appointments in the showroom and our hands-on courses were temporarily unavailable during the COVID-19 period, we quickly added digital support: a personalised online tutorial was provided with every oven purchase.
What the video consultation covers
The online tutorial was tailored to your questions and prior knowledge. Typical topics included practical handling of the oven and techniques for cooking and baking with it — all aligned to your use case at home or in the hospitality sector.
How the appointment was arranged
1) Check your order confirmation
After purchasing through our shop, you received an order confirmation explaining how to arrange your personal video appointment.
2) Schedule by phone
We initially scheduled the appointment by phone and noted your preferred topics so we could prepare specifically for your needs.
3) (Optional) Booking tool
At the start of the offering an appointment booking tool was under development. Once available, customers received the link in the order confirmation to select a suitable slot directly.
Alternative: WhatsApp video consultation
On request, a spontaneous video consultation via WhatsApp video call was also possible. Contact was made through our landline number.
Background: advice during exceptional times
The digital service was developed to best replace personal consultations and our hands-on courses during the COVID-19 restrictions. This way instruction, tips and follow-up questions remained possible even without an on-site appointment.
Who benefits from the online getting-started help?
The online tutorials were useful for private customers as well as for hospitality businesses — whenever a personalised briefing on operation and practical use was important.
Good to know
The offering was introduced at short notice during the pandemic. Information on availability and appointment booking could be found — and can still be found, where offered — in the order confirmation or via our telephone support.