Warranty

The following voluntary warranty terms do not restrict your statutory rights in respect of defects or any separate manufacturer's warranties.

Scope

La Bottega Toscana provides a warranty for one year from handover of the goods on the materials and functional components (dome, oven and mechanical parts) included with the ovens. When used properly, the product should retain its agreed, presumed or usual condition for one year from handover. A warranty claim arises where the grounds for a claim against us as the seller under statutory rights in respect of defects would be met.

Deterioration caused by operating errors, failure to follow operating instructions, overloading, insufficient maintenance or care, improper use or cleaning with cleaning agents, chemicals or water is not covered. The warranty does not apply if maintenance or cleaning intervals are not observed, for example for gas blower burners, or after changes, modifications or alterations to the original condition.

Whether use is proper is determined in particular by the intended purpose stated in the relevant advertising by the manufacturer, its sellers or their agents.

Also excluded are defects caused by non-original accessories, add-on parts or spare parts, products with modifications or additions, and minor deviations that do not significantly affect value or usability. No warranty is provided for accessories.

Assignment of claims under this voluntary warranty on resale or transfer of the product is excluded. Statutory rights in respect of defects and separate manufacturer's warranties remain unaffected.

Warranty provider: La Bottega Toscana, Jens Hofacker e.K., Gewerbepark Birkenhain 2, 63589 Linsengericht, Germany. The geographical scope covers Germany, Austria and Switzerland. The warranty period begins when the product is handed over.

Making a warranty claim

Report the defect to info@labottegatoscana.de, providing proof of purchase, the serial number or exact product description, a detailed description of the fault and photos. We will agree the necessary steps with you. Replacing individual parts is often sufficient.

If the defect is covered by the warranty, we will ship the necessary spare parts at our expense. If the product needs to be returned, we will arrange collection by freight carrier and pay the costs of the collection we arrange and of shipping the product back to you. Shipping costs for products returned without being requested are not reimbursed under this voluntary warranty.

We choose how to remedy the defect under the voluntary warranty. This voluntary warranty does not give rise to further claims for a reduction of the purchase price, withdrawal from the contract or damages. Statutory rights remain unaffected.

If our assessment finds that the defect is not covered by the warranty and you nevertheless request a repair, you must reimburse the necessary costs of the estimate, repair, return shipping and comparable services. Otherwise, the product will be returned to you at your expense. This does not apply if you demonstrate that you could not have recognised that no warranty claim existed.

A separate manufacturer's warranty is governed by the relevant manufacturer's terms. Any additional service or warranty packages offered are governed by the terms of the specific package.

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